Customer surveys


The Danish Institute of Fire and Security Technology believes in the importance of providing our customers with excellent, high quality service. In order to constantly improve our services in the testing laboratory, we need to evaluate our customers’ opinion. 

A questionnaire was sent to customers having bought DANAK accredited testing services.

The result of the 2010 survey is shown in the table below.

Question Total Gas Materials Testing
Expectations were sufficiently matched before the case was started? 7.3 6.4 8.0 6.8
The staff at DBI were committed to the case? 7.9 6.6 8.6 7.6
Were the agreed time limits met? 7.1 5.6 8.3 6.3
Did the quality of the product meet your expectations? 7.8 7.2 8.7 7.0
Was your overall objective for the cooperation with DBI met to your satisfaction?
7.4 7.0 8.4 6.3



Assessment from 1 to 10.


Dan Bluhme
Senior Advisor M.Sc. Civ.Eng

Phone : +45 21 77 02 48
Mail : db|dbi-net.dk


DBI
Jernholmen 12
DK-2650 Hvidovre
Tlf. +45 36 34 90 00
Fax +45 36 34 90 01
E-mail: dbi|dbi-net.dk

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